Socialize with us!

POLICIES

REFUND:
No refund for undesirable weather, road conditions, medical issues, work schedule conflict, early departure etc. By making a reservation the guests understand that the weather is unpredictable at best and Timber Haven Lodge is not liable for last minute weather change. FULL REFUND IS ISSUED ONLY IF ALL THREE ROADS TO BIG BEAR ARE CLOSED. NO EXCEPTIONS.  

RESCHEDULING:
Based on availability, reservations can be rescheduled up to 7 days prior to arrival with a $25 rescheduling fee (14 days during Thanksgiving, Christmas and New Year holidays with $50 rescheduling fee).

PAYMENT:
Payments can be made via Visa, MasterCard or Discover. CREDIT CARD ON FILE WILL BE CHARGED FOR THE FULL AMOUNT OF THE RESERVATION DURING NO CANCELLATION PERIOD. If the charge on credit card is denied and guest cannot be contacted, the reservation will be cancelled and removed. Credit card on file will be used for late check-out fee and damages.

OFFICE HOURS:
Office hours are 8am to 9pm. Office is closed on Thanksgiving, Christmas and New Year's day.

CHECK-IN AND CHECK-OUT:
Check-in time is between 4pm and 9pm. If you anticipate arriving after 9pm contact the office to make after hours arrangements. There is a $50 late check-in fee between the hours of 9pm and midnight.

Check-out is by 11am. There is a late check-out fee of $25 per hour ($50 per hour during Holidays - one hour max).

Cabins are maintained regularly for our guest's safety and comfort. Please report any problems or safety hazard as soon as possible.

HOLIDAY RESTRICTIONS:
Christmas and New Year from December 22 thru January 1st minimum three night stay is required. Thanksgiving, Memorial Day, 4th of July, and Labor Day minimum two nights stay is required.

LEGAL AGE:
You must be at least 18 years of age and have a Visa or MasterCard to reserve a room. If person making the reservations is under 21, then all persons in his/her party must be 18 years of age or older.

IN-ROOM MASSAGE:
In-Room Massages are performed by a licensed massage therapist. Gratuities are not included. Please tip your massage therapist directly.

ADDITIONAL CHARGES:
Follow these simple guidelines to avoid charges.

1. Wash all dishes, pots and pans, utensils, etc. and leave on the counter to dry.
2. Remove personal items and groceries from the refrigerator, freezer and all cabinets.
3. Clean excess food from oven and stovetop.
4. DO NOT rearrange furniture.
5. DO NOT rewire TV, VCR/DVD player.
6. DO NOT burn lumber in fireplace. Only store bought wood bundles or synthetic logs allowed.
7. DO NOT use towels as makeup remover.
8. DO NOT use towels on pets.
9. Make sure all items in the cabin or suite are accounted for. 

1. Removing trash from the kitchen and bathroom.
2. Replacing towels left on bathroom floor only. To conserve water we will not replace towels that are hanging.
3. Making the bed. (Requires all personal items to be off the bed).

SPA:
Notify the manager at least 2 hours prior to using the spa. Children are not allowed in the fenced spa area unless accompanied by a parent or an accompanying adult. Gate must be locked after spa use. Spa hours are 9am to 9pm unless noted otherwise. Guest must read and comply with all posted safety rules.

PLAYGROUND:
Playground area and equipment is available daily from 8am until 8pm. Closed during snow season. There are several pieces of playground equipment and various toys for the children to use and to play with. We make every effort to make sure all equipment is in good shape and working order, however, children may hurt themselves, sometimes seriously, playing with any piece of equipment. Timber Haven Lodge does not assume any responsibility or liability for children getting hurt or injured. Parents please read and follow these rules to ensure your child's safety:

1. Check all equipment and toys prior to your child using them.  Bring any concerns you may have to our attention.  We will respond immediately to fix, remove or decommission the item.
2. Accompany your child at all times as you would in a public park while outside your unit.
3. Children must wear shoes to protect their feet from sharp objects such as wood splinters or pine needles.
4. Parents are responsible for their children's action and safety while at Timber Haven Lodge.
5. Playground policy form must be signed at the office upon check-in.

1. Dogs must be on leash.
2. Your dog must go with you when you leave your cabin, no matter how short a time.
3. Clean up and dispose of your dog's mess.
4. Please be courteous of other guests and tend to your dog if he barks or in any way disturbs other guests. If your dog's leash is tied outside your door, make sure the length of the leash does not allow him to get in the path of others.
5. Your pet is your responsibility. Timber Haven Lodge does not accept responsibility for your pet or his actions. Please follow our guidelines to ensure a safe and pleasant stay for you and your pet.
6. Pet policy form must be signed upon check-in.
7. There is a $50 charge to remove pet urine or stain from the cabin.
8. DO NOT use white towels to clean or dry your pets.
9. Dogs must be in good health and free of fleas, ticks, etc.

PRIVACY POLICY:
Timber Haven Lodge will safeguard, according to strict standards of security and confidentiality.  Any information collected from guests for reservation and opt-in purposes and will not share these information with any other person or organization unless required by law.

PARKING:
There is limited parking space. There is a one parking space max. for Cabins 1 thru 8. There are 2 spaces max. for cabin 9.

NOTICE:
This property is privately owned and operated. We reserve the right to refuse service to anyone. We are not responsible for accidents, injury or loss of valuables. Please do not leave valuables in cabins.