CANCELLATION / NO-SHOW:
are charged full fee. NO EXCEPTIONS.
There is NO CHARGE for cancellations made
within the first 24 hours
after making a reservation. (NOT 24 HOURS BEFORE ARRIVAL). There is a $50 charge for cancelling a
reservation from 24 hours after the reservation is made up till
7 days prior to date of arrival ($100 fee and 14 days during Thanksgiving, Christmas and New Year holidays). There is NO CANCELLATIONS within 7 days prior to arrival (14 days during Thanksgiving, Christmas and New Year holidays). Cancellations made within 7 days prior to arrival (14 days during Thanksgiving, Christmas and New Year holidays) are charged the full fee.
No refund for undesirable weather, road
conditions, medical issues, work schedule conflict, early
departure etc. By making a reservation the guests understand
that the weather is unpredictable at best and Timber Haven Lodge
is not liable for last minute weather change. FULL REFUND IS
ISSUED ONLY IF ALL THREE ROADS TO BIG BEAR ARE CLOSED. NO EXCEPTIONS.
Based on availability, reservations can be rescheduled up to
7 days prior to arrival with a $25 rescheduling fee (14 days
during Thanksgiving, Christmas and New Year holidays with $50
Payments can be made via Visa,
MasterCard, American Express or Discover. CREDIT CARD ON FILE WILL BE CHARGED
FOR THE FULL AMOUNT OF THE RESERVATION DURING NO CANCELLATION
PERIOD. If the charge on credit card is denied and guest cannot
be contacted, the reservation will be cancelled and removed. Credit
card on file will be used for late check-out fee and damages.
Office hours are 8am to 9pm. Office is closed on Thanksgiving,
Christmas and New Year's day.
CHECK-IN AND CHECK-OUT:
Check-in time is between 4pm and 9pm. If you anticipate arriving after
9pm contact the
office to make after hours arrangements. There is a $50 late
check-in fee between the hours of 9pm and midnight.
There is a late check-out fee of $25 per hour ($50
per hour during Holidays - one hour max).
Cabins are maintained regularly for our
guest's safety and comfort. Please report any problems or safety
hazard as soon as possible.
Christmas and New Year from
December 22 thru January 4th minimum three night stay is
required. Thanksgiving, Memorial Day, 4th of July, and Labor Day
minimum two nights stay is required.
You must be at least 18 years of age and have a Visa or MasterCard to
reserve a room. If person making the
reservations is under 21, then all persons in his/her party
must be 18 years of age or older.
In-Room Massages are performed by a licensed
massage therapist. Gratuities are not included. Please tip your
massage therapist directly.
Follow these simple guidelines to avoid charges.
- Wash all dishes, pots and pans, utensils, etc.
and leave on the counter to dry.
- Remove personal items and groceries from the
refrigerator, freezer and all cabinets.
- Clean excess food from oven and stovetop.
- DO NOT
- DO NOT rewire TV, VCR/DVD player.
- DO NOT burn lumber in fireplace. Only store
bought wood bundles or synthetic logs allowed.
- DO NOT use towels as makeup remover.
- DO NOT use towels on pets.
- Make sure all items in the cabin or suite are
Partial Fee Schedule
Clean soiled or stained carpet
Remove a foreign object from a backed up toilet
Remove cigarette, incense, candle smoke/odor
Reconnect TV, VCR/DVD player wiring
Remove candle wax
Other fees may be charged based on cost of
repair or replacement plus 15%.
Housekeeping is performed daily and
consists of the following:
Housekeeping will not be performed if there is an unattended
dog in the cabin (see Pet Policy below) or if there is a Do
Not Disturb sign on the door. Please contact the office, if you
wish for the housekeeping to be performed at a certain time. No
housekeeping service on Thanksgiving, Christmas and New Year's
- Removing trash from the kitchen and bathroom.
- Replacing towels left on bathroom floor only. To
conserve water we will not replace towels that are hanging.
- Making the bed. (Requires all personal items to be off
Notify the manager at least 2 hours prior to using the spa. Children
are not allowed in the fenced spa area unless
accompanied by a parent or an accompanying adult. Gate must be
locked after spa use. Spa hours are 9am to 9pm unless
noted otherwise. Guest must read and comply with all
posted safety rules.
Playground area and equipment is
available daily from 8am until 8pm. Closed during snow season. There are several pieces of playground
equipment and various toys for the children to use and to play
with. We make every effort to make sure all equipment is in good
shape and working order, however, children may hurt themselves,
sometimes seriously, playing with any piece of equipment. Timber
Haven Lodge does not assume any responsibility or liability for
children getting hurt or injured. Parents please read and follow
these rules to ensure your child's safety:
- Check all equipment and toys prior to your child using
them. Bring any concerns you may have to our
attention. We will respond immediately to fix, remove
or decommission the item.
- Accompany your child at all times as you would in a
public park while outside your unit.
- Children must wear shoes to protect their feet from
sharp objects such as wood splinters or pine needles.
- Parents are responsible for their children's action and
safety while at Timber Haven Lodge.
- Playground policy form must be signed at the office upon
Dogs are the only pets allowed and are welcomed
only in cabins 5 and 6 at an additional charge of $20 per dog
per night. Please mention number of dogs at the time of booking. All dogs must be registered and a pet agreement must be signed at the time of
check-in. There is a $100 fee for any dog found staying in a No
Pet unit, this fee will be charged to the guest's credit card. Dog sitting may be available upon request for a fee.
- Dogs must be on leash.
- Your dog must go with you when
you leave your cabin, no matter how short a time.
- Clean up and dispose of your dog's mess.
- Please be courteous of other guests and tend to your dog if he
barks or in any way disturbs other guests. If your dog's leash
is tied outside your door, make sure the length of the leash
does not allow him to get in the path of others.
- Your pet
is your responsibility. Timber Haven Lodge does not accept
responsibility for your pet or his actions. Please follow our
guidelines to ensure a safe and pleasant stay for you and your pet.
- Pet policy form must be signed upon check-in.
- There is a $50 charge to remove pet urine or stain from
- DO NOT use white towels to clean or dry your
- Dogs must be in good health and free of fleas, ticks,
All visitors must leave Timber Haven Lodge by 10pm (NO
EXCEPTIONS). Any guest found entertaining visitors past 10pm
is in violation of Timber Haven Lodge policy and will be asked
to leave without a refund. Visitors wishing to stay
overnight, may register as an additional guest in the
same suite for an additional fee. Not to exceed maximum
occupancy of the unit.
Timber Haven Lodge suites are provided to specific number of
people and pets as specified on the reservation information sheet.
Additional guests exceeding the maximum occupancy WILL NOT
be allowed in cabin. NO EXCEPTIONS and NO REFUNDS due to last
minute tagalongs. Any guest allowing an unauthorized person to stay in the suite is
in violation of Timber Haven Lodge policies and will be asked to leave without a
Timber Haven Lodge is a family oriented establishment and is
located in a quiet residential neighborhood. Loud and late parties, in
particular, parties involving foul language are not allowed and
will not be tolerated. Such parties are in violation of Timber
Haven Lodge policies and the guests will be asked to leave
without a refund.
Birthday parties are welcomed. Please contact the office to make arrangements.
Smoking of any kind, incense, and ashtrays are not allowed
within the cabins. Smoking is allowed only away from the cabins
with the doors closed. See Security / Cleaning Deposit section
Timber Haven Lodge will safeguard, according to strict standards
of security and confidentiality. Any information collected from
guests for reservation and opt-in purposes and will not share
these information with any other person or organization unless
required by law.
There is limited parking
space. There is a one parking space max. for Cabins 1 thru 8.
There are 2 spaces max. for cabin 9.
This property is privately owned and operated. We reserve the
right to refuse service to anyone. We are not responsible for
accidents, injury or loss of valuables. Please do not leave
valuables in cabins.