CANCELLATION / NO-SHOW / REFUND:
No refund for
undesirable weather, road conditions, medical issues, work
schedule conflict, early departure etc. By making a reservation
the guests understand that the weather is unpredictable at best
and Timber Haven Lodge is not liable for last minute weather
change. FULL REFUND IS ISSUED ONLY IF ON SCHEDULED CHECK-IN DAY
ALL THREE ROADS TO BIG BEAR ARE CLOSED. NO EXCEPTIONS.
Full Refund: Must Cancel up to 7 days prior to arrival (14
days for Holiday reservations).
Half Refund: Must cancel up to 48 hours prior to arrival (7 days
for Holiday reservations).
No refund: Within 48 hours prior to arrival or No-Show.
Payments can be made via Visa, MasterCard, American Express or
Discover. CREDIT CARD ON FILE WILL BE CHARGED FOR THE FULL
AMOUNT OF THE RESERVATION 7 DAYS PRIOR TO ARRIVAL (14 DAYS PRIOR
TO ARRIVAL FOR HOLIDAY RESERVATIONS). If the charge on credit
card is denied and guest cannot be contacted, the reservation
will be cancelled and removed. Credit card on file will be used
for any charges incurred including late check-out fee and
Office hours are 8am to 9pm. Office is closed on Thanksgiving,
Christmas and New Year's day.
CHECK-IN AND CHECK-OUT:
Check-in time is between 4pm and 9pm. If you anticipate arriving
after 9pm contact the office to make after hours arrangements.
Check-out is by 11am. There is a late check-out fee of $25
per hour ($50 per hour during Holidays with prior approval and
Christmas and New Year minimum three night stay is required.
Thanksgiving, Memorial Day, 4th of July, and Labor Day minimum
two nights stay is required.
You must be at least 18 years of age and have a valid
identification and credit card in your name to make a
In-Room Massages are performed by a licensed massage therapist.
Gratuities are not included. Please tip your massage therapist
Follow these simple guidelines to avoid charges.
1.Wash all dishes and leave on the rack to dry.
2.DO NOT rearrange furniture.
3.DO NOT rewire or connect games to TV, VCR/DVD player.
4.DO NOT burn lumber in fireplace. Only store bought wood
bundles or synthetic logs allowed.
5.DO NOT use towels as makeup remover in lieu of provided makeup
Partial Fee Schedule
Washing Dishes $25
Clean soiled or stained carpet $50
Remove candle wax $50
Other fees may be charged based on cost of repair or replacement
Housekeeping is performed daily and consists of the following:
1. Remove trash from the kitchen and bathroom.
2. Replace towels left on bathroom floor only. To conserve water
we will not replace towels that are hanging.
3. Make the bed. (Requires all personal items to be off the
Housekeeping will not be performed if there is a Do Not Disturb
sign on the door. Please contact the office, if you wish for the
housekeeping to be performed at a certain time. No housekeeping
service on Thanksgiving, Christmas and New Year's day.
Notify the manager at least 2 hours prior to using the spa.
Children are not allowed in the fenced spa area unless
accompanied by an adult. Gate must be locked after spa use. Spa
hours are 9am to 9pm unless noted otherwise. Guest must read and
comply with all posted safety rules.
Playground area and equipment is available daily from 8am until
8pm. Closed during snow season. We make every effort to make
sure all equipment is in good working order. However, children
may hurt themselves, sometimes seriously, playing with any piece
of equipment. Timber Haven Lodge does not assume any
responsibility or liability for children getting hurt or
Parents please read and follow these rules to ensure your
1.Check all equipment and toys prior to your child using them.
Bring any concerns you may have to our attention. We will
2.Accompany your child at all times as you would in a public
park while outside your unit.
3.Children must wear shoes at all times.
4.Parents are responsible for their children's action and safety
while at Timber Haven Lodge.
5.Playground policy form must be signed at the office upon
Pets are not allowed in the cabins except for service dogs.
Guest with unauthorized pets will be charged a nonnegotiable
$250 cleaning fee and required to vacate the premises
immediately with no refund.
All visitors must leave Timber Haven Lodge by 10pm (NO
EXCEPTIONS). Any guest found entertaining visitors past 10pm is
in violation of Timber Haven Lodge policy and will be asked to
leave without a refund. Visitors wishing to stay overnight, may
register and pay a fee prior to stay as an additional guest. Not
to exceed maximum occupancy of the cabin.
Timber Haven Lodge cabins / suites are provided to specific
number of guests as specified on the reservation information
sheet. Additional guests exceeding the maximum occupancy WILL
NOT be allowed in cabin. NO EXCEPTIONS and NO REFUNDS due to
last minute tagalongs. Any guest allowing an unauthorized person
to stay in the suite is in violation of Timber Haven Lodge
policies and will be asked to leave without a refund.
Timber Haven Lodge is a family oriented establishment and is
located in a quiet residential neighborhood. Loud and late
parties, in particular, parties involving foul language are not
allowed and will not be tolerated. Such parties are in violation
of Timber Haven Lodge policies and the guests will be asked to
leave without a refund.
Smoking of any kind, incense, and ashtrays are not allowed
within the cabins. Smoking is allowed only away from the cabins
with the doors closed.
Timber Haven Lodge will safeguard, according to strict standards
of security and confidentiality Any information collected from
guests for reservation and opt-in purposes and will not share
these information with any other person or organization unless
required by law.
There is limited parking space. There is a one parking space
max. for Cabins 1 thru 7. There are 2 spaces max. for cabin 9.
Cabins are maintained regularly for our guest's safety and
comfort. Please report any problems or safety hazard as soon as
This property is privately owned and operated. We reserve the
right to refuse service to anyone. We are not responsible for
accidents, injury or loss of valuables. Please do not leave
valuables in cabins.