Timber Haven Lodge, Big Bear Lake, California Spring Getaway Special - Book any Two Night Stay and Enjoy 20% OFF Room Rates - Good for non-holiday stays thru June 18, 2015
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Timber Haven Lodge

 

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POLICIES

CANCELLATION / NO-SHOW / REFUND:
No refund for undesirable weather, road conditions, medical issues, work schedule conflict, early departure etc. By making a reservation the guests understand that the weather is unpredictable at best and Timber Haven Lodge is not liable for last minute weather change. FULL REFUND IS ISSUED ONLY IF ON SCHEDULED CHECK-IN DAY ALL THREE ROADS TO BIG BEAR ARE CLOSED. NO EXCEPTIONS.

Full Refund: Must Cancel up to 7 days prior to arrival (14 days for Holiday reservations).
Half Refund: Must cancel up to 48 hours prior to arrival (7 days for Holiday reservations).
No refund: Within 48 hours prior to arrival or No-Show.

PAYMENT:
Payments can be made via Visa, MasterCard, American Express or Discover. CREDIT CARD ON FILE WILL BE CHARGED FOR THE FULL AMOUNT OF THE RESERVATION 7 DAYS PRIOR TO ARRIVAL (14 DAYS PRIOR TO ARRIVAL FOR HOLIDAY RESERVATIONS). If the charge on credit card is denied and guest cannot be contacted, the reservation will be cancelled and removed. Credit card on file will be used for any charges incurred including late check-out fee and damages.

OFFICE HOURS:
Office hours are 8am to 9pm. Office is closed on Thanksgiving, Christmas and New Year's day.

CHECK-IN AND CHECK-OUT:
Check-in time is between 4pm and 9pm. If you anticipate arriving after 9pm contact the office to make after hours arrangements.

Check-out is by 11am. There is a late check-out fee of $25 per hour ($50 per hour during Holidays with prior approval and upon availability).

HOLIDAY RESTRICTIONS:
Christmas and New Year minimum three night stay is required. Thanksgiving, Memorial Day, 4th of July, and Labor Day minimum two nights stay is required.

LEGAL AGE:
You must be at least 18 years of age and have a valid identification and credit card in your name to make a reservation.

IN-ROOM MASSAGE:
In-Room Massages are performed by a licensed massage therapist. Gratuities are not included. Please tip your massage therapist directly.

ADDITIONAL CHARGES:
Follow these simple guidelines to avoid charges.
1.Wash all dishes and leave on the rack to dry.
2.DO NOT rearrange furniture.
3.DO NOT rewire or connect games to TV, VCR/DVD player.
4.DO NOT burn lumber in fireplace. Only store bought wood bundles or synthetic logs allowed.
5.DO NOT use towels as makeup remover in lieu of provided makeup wipes.

Partial Fee Schedule
Washing Dishes $25
Clean soiled or stained carpet $50
Remove candle wax $50
Other fees may be charged based on cost of repair or replacement plus 15%.

HOUSEKEEPING:
Housekeeping is performed daily and consists of the following:

1. Remove trash from the kitchen and bathroom.
2. Replace towels left on bathroom floor only. To conserve water we will not replace towels that are hanging.
3. Make the bed. (Requires all personal items to be off the bed).
Housekeeping will not be performed if there is a Do Not Disturb sign on the door. Please contact the office, if you wish for the housekeeping to be performed at a certain time. No housekeeping service on Thanksgiving, Christmas and New Year's day.

SPA:
Notify the manager at least 2 hours prior to using the spa. Children are not allowed in the fenced spa area unless accompanied by an adult. Gate must be locked after spa use. Spa hours are 9am to 9pm unless noted otherwise. Guest must read and comply with all posted safety rules.

PLAYGROUND:
Playground area and equipment is available daily from 8am until 8pm. Closed during snow season. We make every effort to make sure all equipment is in good working order. However, children may hurt themselves, sometimes seriously, playing with any piece of equipment. Timber Haven Lodge does not assume any responsibility or liability for children getting hurt or injured.
Parents please read and follow these rules to ensure your child's safety:
1.Check all equipment and toys prior to your child using them. Bring any concerns you may have to our attention. We will respond immediately.
2.Accompany your child at all times as you would in a public park while outside your unit.
3.Children must wear shoes at all times.
4.Parents are responsible for their children's action and safety while at Timber Haven Lodge.
5.Playground policy form must be signed at the office upon check-in.

PETS:
Pets are not allowed in the cabins except for service dogs. Guest with unauthorized pets will be charged a nonnegotiable $250 cleaning fee and required to vacate the premises immediately with no refund.

VISITORS:
All visitors must leave Timber Haven Lodge by 10pm (NO EXCEPTIONS). Any guest found entertaining visitors past 10pm is in violation of Timber Haven Lodge policy and will be asked to leave without a refund. Visitors wishing to stay overnight, may register and pay a fee prior to stay as an additional guest. Not to exceed maximum occupancy of the cabin.

UNAUTHORIZED PERSONS:
Timber Haven Lodge cabins / suites are provided to specific number of guests as specified on the reservation information sheet. Additional guests exceeding the maximum occupancy WILL NOT be allowed in cabin. NO EXCEPTIONS and NO REFUNDS due to last minute tagalongs. Any guest allowing an unauthorized person to stay in the suite is in violation of Timber Haven Lodge policies and will be asked to leave without a refund.

PARTIES:
Timber Haven Lodge is a family oriented establishment and is located in a quiet residential neighborhood. Loud and late parties, in particular, parties involving foul language are not allowed and will not be tolerated. Such parties are in violation of Timber Haven Lodge policies and the guests will be asked to leave without a refund.

SMOKING:
Smoking of any kind, incense, and ashtrays are not allowed within the cabins. Smoking is allowed only away from the cabins with the doors closed.

PRIVACY POLICY:
Timber Haven Lodge will safeguard, according to strict standards of security and confidentiality Any information collected from guests for reservation and opt-in purposes and will not share these information with any other person or organization unless required by law.

PARKING:
There is limited parking space. There is a one parking space max. for Cabins 1 thru 7. There are 2 spaces max. for cabin 9.

NOTICE:
Cabins are maintained regularly for our guest's safety and comfort. Please report any problems or safety hazard as soon as possible..

This property is privately owned and operated. We reserve the right to refuse service to anyone. We are not responsible for accidents, injury or loss of valuables. Please do not leave valuables in cabins.

 

Copyright 2005 - 2015 Timber Haven Lodge. All rights reserved.