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Policies |
Holiday Restrictions:
Thanksgiving, Christmas and New
Year minimum 3 nights stay. Memorial Day, 4th of July, and Labor
Day minimum 2 nights stay. One or two nights stay may be
available based on no-shows or cancellations. Call the office for last minute availability. See
Cancellation/No-Show section below for other restrictions.
Office
Hours:
Office hours are 8:00 am to 10:00 pm. There is a $50 late
check-in fee (after 10:00 pm).
Check-In and Check-Out:
Check-in time is between 4:00 pm and 10:00 pm. It is possible
you may be able to check-in sooner. Please call the office to
inquire. If you anticipate arriving after 10:00 pm contact the
office to make after hours arrangements. There is a $50 late
check-in fee (after 10:00 pm).
Check-out time is 10:30 am with a half an hour of grace period.
If your travel plans necessitate a later check-out please
contact the office in advance of your arrival to make
arrangements. There is a late check-out fee of $25 per hour ($50
per hour during Holidays) for a maximum of two hours (one hour
during holidays).
Method of Payment:
Cash, Visa and
MasterCard (Credit or Debit).
Reservation Deposit:
A $50 deposit
is charged to your credit card at the time of your booking and will be applied in full toward the accepted room rate.
(Reservations made within 48 hours of arrival must be paid in full
at the time of booking)
Security / Cleaning Deposit:
At check-in time a deposit slip will be imprinted with your
credit card number. After check-out your cabin will be cleaned
and inventoried. In case of damage, missing items, soiled or
stained carpet you will be contacted with the amount of damage
and your credit card will be charged (see fee schedule below). In order to avoid charges, please follow these
simple guidelines
prior to check-out:
- Wash all dishes, pots and pans, utensils, etc.
and leave on the counter to dry.
- Take all personal items and groceries from the
refrigerator, freezer and all cabinets.
- Clean excess food from oven and stovetop.
- Return all furniture to the original position.
- Do not rewire TV, VCR/DVD player.
- Make sure all items in the suite are accounted for.
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Fee Schedule |
Washing Dishes
Clean soiled
or stained carpet
Remove a foreign object from a
backed up toilet
Remove cigarette smoke from the
cabin |
$25
$50
$50
$50 |
Cancellation / No-Show:
All No-Shows
are charged full fee. NO EXCEPTIONS.
Cancellations made up to
7 days
(14 days during Thanksgiving, Christmas and New Year holidays) prior to arrival are charged a
$50 fee.
Cancellations made within 7 days prior to arrival (14 days during Thanksgiving, Christmas and New Year holidays) are charged the full fee.
Rescheduling:
Reservations can be rescheduled up to 7 days prior to arrival (14 days during Thanksgiving, Christmas and New Year holidays) with a $25 rescheduling fee. The original reservation will be
cancelled and a new reservation will be made based on
availability and standard
full rate for the new dates. If a suite for the new date is not
available, and an alternate date or suite cannot be agreed
upon, then the reservation will be cancelled based on the terms
of the Cancellation / No-Show section above.
Legal Age:
You must be at least 18 years of age and have a Visa or MasterCard to
reserve a room at Timber Haven Lodge. If person making the
reservations is under 21, then all persons in his/her party
must be 18 years of age or older.
Discount:
Timber Haven Lodge offers, a 10% discount
off our standard rates to active Firefighters, members of AAA,
AARP, and Law Enforcement (Police and Sheriff). Persons with the
membership to the above organizations must make the reservation
to receive the discount. A valid ID and membership card is
required and must be presented upon check-in. This discount can
not be combined with other special promotions and is not
available during holidays. Standard rates are offered at the
office or on the telephone. Guests are responsible for checking
the website or asking about discounts prior to check-in.
Please check the
Special Promotions
section regularly for discounts, specials and package deals. You
can also sign our
Guestbook to receive discounts, specials and package deals
by email.
Gift Certificate:
Timber Haven Lodge Gift
Certificates are available in any amount and must be used within
two years of the issuance date. Gift certificates can only be
used towards cabin reservations, Timber Haven Lodge pontoon
ride, in-room massage, and items purchased or rented from
Timber Haven Lodge (no cash back). There shall be no
refunds after issuance of the Gift Certificates.
Spa:
Spa is maintained and available for use
year-round. The water temperature is kept low to conserve
energy. Guests are asked to kindly notify the management or
the staff at least 2 hours prior to using the spa, and the
temperature will be raised to between 100 and 104 degrees. Children
are not allowed in the fenced spa area unless
accompanied by a parent or an accompanying adult. Guests using
the spa must lock the gate during and after use to prevent young
children entering the spa area. Spa hours are 8 am to 10 pm unless
other arrangements are made.
Housekeeping:
Housekeeping is performed daily and
consists of the following:
- Removing trash from the kitchen and bathroom and reline
the trash cans.
- Replacing towels left on bathroom floor only. To
conserve water we will not replace towels that are hanging.
- Replenishing toilet paper, paper towel, and toiletries
as needed.
- Making the bed. (Requires all personal items to be off
the bed).
Housekeeping will not be performed if there is an unattended
dog in the cabin (see Pets Policy below) or if there is a Do
Not Disturb sign on the door. Please contact the office, if you
wish for the housekeeping to be performed at a certain time.
Children:
Timber Haven Lodge is located across from the National Forest
and it is easy for children to wander off. Children must be supervised by a parent or an
accompanying adult at all times. Babysitting may be available
upon request for a nominal fee.
Playground:
There are several pieces of playground
equipment and various toys for the children to use and to play
with. We make every effort to make sure all equipment is in good
shape and working order, however, children may hurt themselves,
sometimes seriously, playing with any piece of equipment. Timber
Haven Lodge does not assume any responsibility or liability for
children getting hurt or injured. Parents please read and follow
these rules to insure your child safety:
- Check all equipment and toys prior to your child using
them. Bring any concerns you may have to our
attention. We will respond immediately to fix, remove
or decommission the item.
- Accompany your child at all times as you would in a
public park while outside your unit.
- Children must wear shoes to protect their feet from
sharp objects such as wood splinters or pine needles.
- Parents are responsible for their children's action and
safety while at Timber Haven Lodge.
- Playground policy form must be signed at the office upon
check-in.
Pets:
Dogs are the only pets allowed and are welcomed
in cabins #4, #5 and #7 at an additional charge of $15 per dog
per night. All dogs must be registered and a pet agreement must be signed at the time of
check-in. There is a $100 fee for any dog found staying in a No
Pet unit, this fee will be charged to the guest's credit card. Dog sitting may be available upon request for a nominal fee.
- Dogs must remain on leash whenever you are
within the boundaries of the City of Big Bear Lake and outside of the units
of Timber Haven Lodge.
- Your dog must leave with you when
you leave your cabin, no matter how short a time.
- Be
prepared to clean up and dispose of your dog's mess.
- Please be courteous of other guests and tend to your dog if he
barks or in any way disturbs other guests. If your dog's leash
is tied outside your door, make sure the length of the leash
does not allow him to get in the path of others.
- Your pet
is your responsibility. Timber Haven Lodge does not accept
responsibility for your pet or his actions. Please follow our
guidelines to insure a safe and pleasant stay for both you and
your pet.
- Pet policy form must be signed upon check-in.
Lost and Found:
Any item found within the boundaries of Timber Haven lodge will
be kept at the office for a period of 30 days. Please contact
the office at 909-866-7207. If we find an item within the
suite, we will make a courtesy call
to the guest. If the owner is found, the item will be returned
upon request at a cost of $15 plus shipping fee. If we are
unable to reach the owner, Item will be donated to charity or discarded.
Visitors:
All visitors must leave Timber Haven Lodge by 10:00 pm (NO
EXCEPTIONS). Any guest found entertaining visitors past 10:00 pm
is in violation of Timber Haven Lodge policy and will be asked
to leave without a refund. A visitor wishing to stay
overnight, may register as an additional guest in the
same suite for an additional fee if the total occupancy of the unit permits.
Unauthorized Persons:
Timber Haven Lodge suites are provided to specific number of
people and pets as specified on the reservation information sheet.
Any guest allowing an unauthorized person to stay in the suite is
in violation of Timber Haven Lodge policies and will be
charged a fee of $100 and will be asked to leave without a
refund.
Parties:
Timber Haven Lodge is a family oriented establishment and is
located in a quiet neighborhood. Loud and late parties, in
particular, parties involving foul language are not allowed and
will not be tolerated. Such parties are in violation of Timber
Haven Lodge policies and the guests will be asked to leave
without a refund.
Birthday parties are welcomed. Please contact the office to make arrangements.
Smoking:
Smoking and ashtrays are not allowed within the suites. Smoking
is allowed only away from the units with the doors closed. There
is a $50 charge for additional cleaning to remove the cigarette
smoke. |
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Timber Haven Lodge is a proud member of Big
Bear Lake community and the following organizations
 
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Copyright © 2005 - 2008 Timber Haven Lodge. All rights reserved. |
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